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SupportWe offer a number of ways in which you can get help for your hosting plan from us. Please read through carefully and select the most appropriate option before getting in touch. This will allow us to deal with your request quickly and efficiently.
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Our helpdesk is the primary place to request support for sales, billing and technical issues. Note – the login is separate to your hosting account and if you are a new user, you will need to register.
What's it for?
All types of support (sales, billing, technical)
How long do I have to wait for a reply?
Technical support is 24x7 and you can expect a reply in under 90 minutes. Sales and billing support is Monday- Saturday, 8am-8pm EST.
We have two billing centers.
Shared and Reseller Hosting Clients – Login Here
VPS and Dedicated Hosting Clients – Login Here
What's it for?
Viewing invoices, services and making payments.
Our live chat is available 24x7 to help with basic sales, billing and technical inquiries.
What's it for?
Simple sales, billing and technical inquiries. More complicated requests should go through the helpdesk.
US : +1 (800) 252-1887
UK : +44 (0) 870 8610016
UK : +44 (0) 870 8610016
Our telephone support is available 24x7.
What's it for?
Simple sales, billing and technical inquiries. More complicated requests should go through the helpdesk.
Our comprehensive documentation and user guides are presented in a wiki format. Please read these before contacting support as answers to many common questions can be found here. Also if you have just signed up with us make sure you have read and save our Welcome Guides that will help you to get more familiar with our services.
You can find these here:
- Shared Hosting Welcome Guide
- Reseller Hosting Welcome Guide
Our video tutorials offer an easy way to learn about the advanced features your hosting account comes with. We recommend you watch them all.
